Privacy Policy

Last Updated: 11 October 2025

XTRA Care Services (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information in relation to your access to and use of our website, https://x-tracare.com/, and our services. We are dedicated to ensuring that your privacy is protected and that we handle your data with the care and respect it deserves.

1. Information We Collect

We may collect and process the following data about you:

  • Information You Give Us: This is information you voluntarily provide to us through our website.

    • When you use our contact form, we collect your Name, Email, Subject, and the content of your Message.

    • When you sign up for our newsletter (“Stay in the Loop”), we collect your email address.

    • When you apply for a career opportunity with us, we will collect information relevant to your application, such as your CV, contact details, and employment history.

Information We Collect Automatically: When you visit our website, we may automatically collect technical information, including your IP address, browser type, and information about your visit, through the use of cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide you with information about our home care services.

  • To send you updates, news, and care tips if you have subscribed to our newsletter.

  • To process and manage applications for career opportunities.

  • To administer, maintain, and improve our website and services.

  • To comply with legal and regulatory obligations.

  • To deliver our tailored care services, such as Domiciliary, Live-In, or Palliative Care, to our clients.

3. Data Sharing and Disclosure

We respect your privacy and will not sell your personal data to third parties. We may share your information only in the following circumstances:

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

  • Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as website hosting or IT support.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

  • To Provide Care: In the course of providing our services, we may need to share relevant information with healthcare professionals, specialists, and family members involved in a client’s care plan, always with the appropriate consent.

4. Data Security

We have implemented appropriate technical and organizational security measures to protect the personal information we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access, update, or delete the information we have on you.

  • The right to have your information rectified if it is inaccurate or incomplete.

  • The right to object to our processing of your personal data.

  • The right to request that we restrict the processing of your personal information.

  • The right to data portability.

  • The right to withdraw consent at any time.

To exercise any of these rights, please contact us using the contact details below.

6. Cookies

Our website may use “cookies” to enhance your experience. Cookies are small files placed on your device that help us analyze web traffic and improve our website. You can choose to accept or decline cookies through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data-handling practices, please do not hesitate to contact us:

  • Address: XTRA Care Services, 50 Station Road, Wood Green, N22 7DE

  • Phone: 020 7263 3111 or 0794 043 8945

  • Out of Hours: 07397 040156